Account Manager

4 days ago

Brampton, Ontario, Canada StackTeck Systems Ltd. Full time
About StackTeck Systems Ltd.

StackTeck Systems Ltd. is a leading provider of high-performance tooling solutions for the injection molding industry. With over five decades of innovation, the company supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and thinwall packaging; as well as complete system integrations including IML.

Our Mission

At StackTeck Systems Ltd., we are committed to delivering exceptional value to our customers through our expertise in technical sales and key account management. We strive to build long-term relationships with our customers and provide them with the best possible solutions to meet their business needs.

Job Summary

The Account Manager is responsible for owning the customer relationship and developing and executing strategic account plans. This position requires highly professional direct interaction with Customers, the Sales Team, and other Internal Teams to deliver clean programs/projects into the business.

Key Responsibilities
  • Strategic Account Management
    • Develop and execute strategic account plans to grow StackTeck's share of the customer's business.
    • Provide technical and commercial support to customers to meet their business needs.
  • Technical Sales
    • Utilize consultative sales techniques to identify solutions for customer challenges.
    • Leverage expertise in injection molding and IML automation to provide customers with the best possible solutions.
  • Program Management
    • Manage the delivery of clean orders (technically and commercially) into the business.
    • Lead confirmation meetings to ensure customer requirements are met.
  • Customer Service
    • Manage customer service issues and complaints in conjunction with the Program Manager and Operations Team.
    • Act as the ambassador for the customer within StackTeck and for StackTeck with the customer.
  • Travel
    • Travel as required (25%+) to meet customers and deliver presentations.
Requirements
  • Experience
    • Minimum 8 years' experience in B2B sales/sales support role within the plastics industry.
  • Skills
    • Excellent communication, presentation, and negotiation skills.
    • Second language skills would be a major asset.
    • Outstanding leadership and organizational skills.
    • Excellent multi-tasking ability and proven problem-solving skills.
  • Education
    • Bachelor's degree in Engineering, Business, or related field preferred.

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