SRE Operations Optimization Specialist

7 days ago


Montreal, Quebec, Canada Alteo Inc. Full time

Company Overview: Alteo Inc. is a leading company in the payment industry, committed to providing innovative solutions for smooth operations.

We are currently seeking an experienced Intermediate SRE to join our team based in Montreal, Canada.

Job Description: As an Intermediate SRE, you will play a key role in contributing to the optimization of our operations, ensuring compliance with processes and regulations, and recommending methodological and technical solutions.

Key Responsibilities:

  • Contribute to defining procedures to ensure service performance
  • Analyze electronic payment platform requirements and operating constraints
  • Industrialize production and implement business resumption plans
  • Define and implement procedures
  • Draft qualification and patch testing procedures

Customer Support:

  • Handle customer requests and incidents
  • Define production release requirements
  • Manage relations between customers and editors/service providers
  • Produce activity reports
  • Draw up maintenance action plans
  • Define service tasks: alarms, scheduling, backups, and processing planning
  • Participate in committees with internal teams and/or customers

User Support:

  • Provide technical support for users (2nd and 3rd levels)
  • Respond promptly to operating incidents
  • Anticipate user needs and system evolutions
  • Create technical documentation
  • Analyze incident causes and take corrective measures

Requirements:

  • Bachelor's degree in IT or equivalent
  • 3-5 years' experience in a similar role
  • Familiarity with the electronic payment industry (an asset)
  • Unix server administration
  • Databases (Oracle, PostgreSQL)
  • Batch and Shell scripting
  • File transfer station (CFT, SFTP)
  • International network platforms (Edit Package Visa, Master Com)
  • Scheduling tools (AUTOMIC, $UNIVERS)
  • Network architectures and security
  • Supervision platform
  • Writing technical specifications
  • Customer orientation
  • Compliance with commitments
  • Taking the initiative
  • Problem anticipation
  • Reporting & Monitoring
  • Sense of initiative, flexibility
  • Team player
  • Ability to provide support and assistance

Benefits:

  • A competitive salary ranging from $80,000 to $110,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply: We encourage motivated individuals to apply for this exciting opportunity.



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