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Retail Store Manager

2 months ago

Mississauga, Ontario, Canada Upside Down Convenience Store Full time
Retail Store Supervisor Job Description

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Upside Down Convenience Store. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and train sales staff to provide exceptional customer service and meet sales targets.
  • Manage store inventory, including ordering and receiving merchandise, and maintaining accurate records.
  • Authorize payments, process returns, and resolve customer complaints in a timely and professional manner.
  • Establish and maintain a safe and clean store environment, adhering to health and safety regulations.
  • Conduct performance reviews and provide feedback to staff to ensure they meet performance expectations.
  • Collaborate with the management team to develop and implement sales strategies and promotions.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
Requirements:
  • 1-2 years of retail management experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Ability to work in a fast-paced environment, with a focus on meeting sales targets and providing excellent customer service.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading retail brand.