Pharmacy Assistant

2 weeks ago


Langford, British Columbia, Canada Mendip Vale Medical Group Full time

Job Title: Prescription Clerk

Mendip Vale Medical are seeking a highly skilled Prescription Clerk to join their team in an exciting opportunity to develop a career in healthcare.

About the Role:

As a Prescription Clerk, you will be responsible for assisting patients with their medication enquiries, processing medication requests, and providing excellent customer service.

Main Duties:

  • Assist patients with their medication enquiries and process medication requests in a timely and efficient manner.
  • Provide excellent customer service to patients and their carers, ensuring a high standard of patient-focused service.
  • Develop good working relationships with patients, GP's, Pharmacists, Nurses, and other surgery staff.
  • Work closely with the Clinical Pharmacist team to ensure cost-effective prescribing and QOF compliance.

Key Responsibilities:

  • Support the Team Leader in the delivery of safe and efficient responses to patient medication requirements.
  • Deal with queries and repeat prescription requests in person, by telephone, and electronically.
  • Make relevant appointments by telephone using a computerized system.
  • Manage patient files and related admin to required quality standards.

Person Specification:

Qualifications:

  • GCSE in English and Maths at Grade C or above, or equivalent experience.

Desirable Qualifications:

  • NVQ Level 2 in Pharmacy Services.
  • Prior experience in customer service or administration.

Skills and Abilities:

  • Ability to prioritize tasks and manage competing demands on time.
  • Able to apply tact and sensitivity to establish trust and confidence.
  • Good communication skills, able to communicate effectively across different levels.

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