Optical Dispensing Specialist

2 weeks ago

Penticton, British Columbia, Canada Specsavers Full time
About the Role

We are seeking a highly skilled and experienced Optical Dispensing Specialist to join our team at Specsavers. As a key member of our optical dispensary team, you will play a vital role in delivering exceptional eye care services and products to our customers.

Key Responsibilities
  • Customer Service: Provide personalized guidance to customers in selecting the right eyewear and contact lenses, ensuring a clear understanding of their visual needs and ocular conditions.
  • Dispensing and Fitting: Carry out accurate dispensing measurements using our digital measuring tool, ensuring proper function, comfort, and fit of eyewear.
  • Product Knowledge: Stay up-to-date with our product portfolio, including frames, lenses, and treatments, as well as promotional offers and incentives.
  • Quality Assurance: Conduct quality assurance checks and final inspections to ensure that products meet the required specifications.
  • Customer Aftercare: Effectively manage customer aftercare services, including complaints, using problem-solving techniques to provide a customer-focused resolution.
  • Team Collaboration: Work closely with the store partners, optometrists, store managers, and eye care consultants to achieve store objectives and build customer loyalty.
Requirements
  • Qualifications: Be registered with the College of Opticians and hold a valid Dispensing Optician and Contact Lens Fitter License in your province.
  • Experience: Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment.
  • Skills: Strong organizational, time management, and computer skills, as well as excellent written, verbal communication, and presentation skills.

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