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Claims Manager

2 months ago

Toronto, Ontario, Canada AIG Full time
Drive Business Growth as a Claims Manager

We are seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will play a critical role in driving business growth and delivering exceptional customer service.

Key Responsibilities:
  • Lead a team of claims analysts in handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims, as well as Accident Benefits claims (SABS & Loss transfer).
  • Provide technical assistance, coaching, and support to team members to ensure high-quality claims handling and excellent customer service.
  • Develop and implement claims processes and protocols to meet the needs of our brokers and customers, ensuring satisfaction and retention.
  • Collaborate with underwriting and actuarial departments to drive business alignment and provide claim trends, large loss reports, and support client acquisition and retention.
  • Perform performance management of team members, including weekly 1x1s, monthly team meetings, and mid-year reviews, to ensure growth and development opportunities.
Requirements:
  • Minimum 5+ years of experience in Accident & Health claims or related experience (Accident Benefits, workers comp, including large loss management).
  • Prior leadership experience, including performance management, mentoring, and onboarding.
  • Strong decision-making skills, customer service orientation, and people skills.
  • Excellent oral and written communication skills, including presentation skills and executive presence.
  • Superior analytical skills, with ability to assess reporting metrics, prepare management reporting, and other requests.

AIG is a global leader in commercial and personal insurance solutions, and we are committed to creating a culture of belonging and inclusion. We foster a culture of integrity and risk management, and we are honored to have received numerous awards and accreditations for our diversity and inclusion efforts.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.