Member Support Liaison
7 days ago
About Us:
At Healthsteward, we are committed to creating an exceptional experience for our members. We strive to deliver innovative solutions that meet their evolving needs.
The Role:
In this full-time position, you will play a key role in supporting our members through effective engagement strategies. You will be responsible for developing and implementing initiatives that foster positive member relationships and drive long-term value.
Main Responsibilities:
- Develop and execute engagement strategies to enhance member satisfaction and retention.
- Provide expert guidance on membership policies, reporting processes, and compliance.
- Serve as a liaison between members and internal teams, ensuring seamless communication and issue resolution.
- Collaborate with cross-functional teams to design and deliver member-centric programs and services.
- Analyze member feedback and performance metrics to inform strategic decisions and drive continuous improvement.
Requirements:
To excel in this role, you will need:
- Post-secondary education in business, environmental science, communications, or a related field.
- 2-3 years of relevant experience in customer service, stakeholder engagement, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and stakeholders.
- Proven analytical and problem-solving skills, with the ability to interpret complex data and drive informed decision-making.
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary range of $65,000.00-$70,000.00 per year.
- A comprehensive benefits package, including dental care.
- A dynamic and supportive work environment that fosters growth and development.
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