Customer Success Expert

4 days ago


Dorval, Quebec, Canada Matrox Video Full time
About This Role

In this Customer Support Engineer position, you will play a key part in providing superior support to our customers. You will work closely with internal software and hardware engineering teams to address customer issues, enhance product quality, and contribute to feature development.

Key Responsibilities:
  • Analyze customer requirements to understand their specific needs.
  • Serve as a liaison between customers and internal teams to ensure seamless communication and resolution of technical challenges.
  • Develop and maintain software applications using C and C++.
  • Lead client training workshops and deliver technical presentations.
  • Represent the company at trade shows and visit OEM sites.
Requirements

We are seeking a dynamic and technically skilled professional who meets the following qualifications:

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.
  • 3 to 5 years of programming experience in C and C++ for Windows and/or Linux environments.
  • Strong knowledge of networking, IT, and cloud computing is highly desirable.
  • Familiarity with RESTful APIs is a significant advantage.
  • Experience with video, audio, and GPU processing is an asset.


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