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Technical Support Specialist

2 weeks ago

Burlington, Ontario, Canada TransUnion Full time
We are looking for a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers who are procuring a new TransUnion solution or product. This includes ensuring a positive experience for customers throughout the implementation process and working closely with the TransUnion Client Engineering team.

Key Responsibilities:
- Provide expert technical support for customers
- Ensure a positive experience for customers
- Work closely with the TransUnion Client Engineering team
- Coordinate with ePMO intake and UAT teams

Requirements:
- Bachelor Degree or College Diploma in Computer Science or related field
- 5+ years of experience in a related role
- Strong oral and written communication skills
- Strong customer service skills
- Working knowledge of Linux or Unix Operating system and associated programming languages
- Experience with JSON and XML transactions is an asset
- Advanced PC skills in Microsoft Office programs
- Knowledge in customer loan origination systems is an asset
- Data communications skills is an asset
- Data analytic skills
- Detail-oriented
- Strong problem-solving skills
- Ability to manage multiple demands in a fast-paced environment

What We Offer:
This is a hybrid position involving regular performance of job responsibilities virtually and in-person at an assigned TU office location for a minimum of two days a week. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.