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Lift Operations Crew Supervisor

2 months ago


Vancouver, British Columbia, Canada Accoravillage Full time
About the Role

We are seeking a highly skilled and experienced Lift Operations Crew Supervisor to join our team at Accoravillage. As a key member of our Mountain Operations team, you will be responsible for overseeing the execution of your Lift Operations crew and ensuring a safe and exceptional experience for all crew members and mountain guests.

Key Responsibilities
  • Coach and oversee lift operations crew members to ensure they are performing at their best.
  • Assist in conducting lift operations meetings and arranging for staff breaks to ensure a smooth and efficient operation.
  • Conduct daily lift inspections and assist with pre-operational checks and closing procedures to ensure the highest level of safety and quality.
  • Ensure adequate staffing levels for efficient lift operation and make adjustments as needed.
  • Coach and motivate staff to maintain a high standard of customer service and provide excellent experiences for our guests.
  • Train staff on all operating and safety procedures of detachable, fixed grip, tow, and conveyor lifts to ensure they are equipped to handle any situation.
  • Organize daily assignments to lift stations and ensure that all crew members are aware of their responsibilities and tasks.
  • Report guest comments, employee relation issues, and liability concerns directly to the Duty Manager to ensure prompt attention and resolution.
  • Provide labor for various jobs and tasks as needed to support the smooth operation of the lift system.
Supervisory Responsibility

As a Lift Operations Crew Supervisor, you will provide direct supervision to the following positions: Lift Operators on assigned crew.

Qualifications, Knowledge, Skills, and Abilities Required
  • Minimum 1 season winter operations experience with a proven track record of success.
  • Knowledge of Accoravillage policies and procedures, including safety protocols and emergency procedures.
  • Knowledge of detachable, fixed grip, tow, and conveyor lift systems and their operation.
  • Proven leadership abilities and a positive attitude, with a strong focus on teamwork and collaboration.
  • Ability to lift up to 40 lbs and work in a fast-paced environment with a high level of physical activity.
  • Ability to work outside in all weather conditions and adapt to changing circumstances.
Working Conditions

Lift Operations Crew Supervisors work in a fast-paced environment with a high level of physical activity, often in varying weather conditions. Hours of operation are weather-dependent, and flexibility in your work schedule is required, including rotations of shifts, day/evening shifts, weekends, and statutory holidays.

Compensation and Benefits
  • Starting at $21.62/hour - $25.28/hour, with opportunities for advancement and professional growth.

Accoravillage offers a comprehensive benefits package, including:

  • Free Seasonal Access Pass.
  • Discounts at our resort's restaurants, retail, and rental outlets.
  • Referral Bonus Program.
  • Public Transit subsidies.
  • Free or discounted lift tickets at many other resorts (winter/summer).
  • Access to free Employee and Family Assistance Program.
  • Excellent training and professional development opportunities.
  • Northland Properties friends and family discounts program, including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for additional benefits, including:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans.
  • RRSP matching plan after 1 year of service.
  • Free access passes for dependents.
Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Accoravillage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.