Customer Experience Specialist

2 weeks ago


Owen Sound, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate, you play a vital role in delivering exceptional service to our customers. Your primary responsibility is to understand their needs and provide solutions that meet their expectations.

You will work closely with colleagues to achieve business objectives, including identifying and fulfilling sales opportunities. Your technical expertise will be utilized to promote digital banking options to customers, ensuring they have access to the tools and resources needed to manage their finances effectively.

In this role, you will have the opportunity to build strong relationships with customers, uncovering their needs and providing tailored solutions. You will also contribute to the success of the branch by participating in team-oriented activities and contributing to the achievement of business targets.

Responsibilities
  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment

Key Qualifications

  • Proven customer service skills through work or community involvement
  • Ability to work a flexible schedule
  • Strong technical skills and ability to promote digital banking options

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities – for you and our customers
  • A competitive compensation package, estimated at $55,000 - $65,000 per year, depending on experience and location
  • Internal training to support your career growth and enhance your skills


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