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Operations Supervisor

2 months ago


Calgary, Alberta, Canada Metro Supply Chain Full time
Operations Supervisor Job Description

At Metro Supply Chain, we are seeking an experienced Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for leading all aspects of our operations on the shift, including health and safety, operational performance, customer relations, continuous improvement, and people development.

Key Responsibilities:
  • Schedule labor requirements to ensure production goals are met within budgeted cost structures.
  • Complete shift briefings to ensure effective communication of relevant information to all employees.
  • Assign and follow up with operators and warehouse staff on task completion times.
  • Ensure order sequences are picked based on priority shipments and customers to reduce waiting times.
  • Hold team members accountable for proper picking and packing procedures and quality standards.
  • Monitor and analyze daily/weekly departmental performance through KPI tracking and data collection.
  • Approve labor hours using agile in adherence with company policies and maintain accurate record keeping.
  • Provide daily feedback to employees through coaching and administer performance appraisals.
  • Maintain close interaction with customers to develop strong relationships and assess service requirements.
  • Maintain a clean and safe work environment.
  • Fulfill duties under the Occupational Health and Safety Act, including safety, violence, and harassment laws.
  • Accountable for monitoring, achieving, and improving Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality, and safety.
Requirements:
  • Five years of distribution experience, preferably in a 3PL environment.
  • At least two years of supervisory experience, preferably in a 3PL Operations role.
  • Computer literacy in MS software and proficiency with Warehouse Management Systems (WMS).
  • Exemplary attendance and punctuality.
Competencies:
  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy
Why Join Us:
  • Work in a safe environment
  • Build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family's well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering