Expert Financial Services Professional

4 weeks ago


Gatineau, Quebec, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled and experienced Financial Services Expert to join our team at Royal Bank of Canada. As an Expert Financial Services Professional, you will be responsible for providing exceptional client service and building long-term relationships with our high-value personal and small business clients.

Key Responsibilities
  • Client Acquisition and Retention: Consistently demonstrate empathy, kindness, and take the time to understand circumstances, motivators, and concerns in all interactions with colleagues and clients.
  • Client Needs Assessment: Communicate effectively to uncover client needs, deliver client-centric advice, solutions, and proactively resolve client concerns at first point of contact.
  • Financial Solutions: Use your own advice capabilities, and those of the right partner in the RBC ecosystem to meet our clients' entire suite of financial needs, both personal and business.
  • Professional Advice and Education: Provide professional advice and education with an ability to address complex credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances.
  • Digital Enablement: Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible, and encouraging our clients to interact with us in their channel of choice.
  • Relationship Building: Implement effective contact and relationship-building strategies that accelerate new client acquisition and retention in your local community.
  • Collaboration: Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice.
Requirements
  • Education and Certifications: Valid Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course) and Quebec – Completed Certificate of Achievement – Personal Finance, offered through the Canadian Securities Institute.
  • Experience: 1-2 years of proven sales experience in the financial services industry, handling credit and investments.
  • Skills: Demonstrated ability to build trust and maintain long-term client relationships, digital literacy across a broad range of devices, and fluency in both French and English.
What We Offer
  • Opportunities for Growth: We strive to meet the challenge of being our best mind, a progressive mindset to continue to grow and work together to provide trusted advice to help our clients thrive and thrive in communities.
  • Collaborative Environment: Work in a dynamic, collaborative, progressive, and high-performance team.
  • Leadership Support: Leaders who support your development with coaching and learning opportunities.
  • Work-Life Balance: Enjoy a comfortable work environment with the ability to dress casually.


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