Business Operations Manager

5 days ago


Ottawa, Ontario, Canada TD Bank Full time

About Us: As a leading bank, TD Bank is committed to delivering exceptional customer experiences and driving innovation in the financial services industry.

Job Summary: We are seeking a highly skilled Operations and Business Services Specialist to join our team. The successful candidate will be responsible for providing technical expertise and support to ensure the timely and accurate completion of business processes and procedures.

Main Responsibilities:

  • Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function.
  • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery.
  • Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies.
  • Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives.
  • Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met.

Required Skills and Qualifications: To be successful in this role, you will require:

  • An undergraduate degree/college diploma.
  • 5+ years relevant experience and/or post-graduate degree and/or certifications.

Benefits: As a member of our team, you can expect:

  • A competitive salary range of $65,600 - $98,400 CAD.
  • Ongoing training and development opportunities.
  • A dynamic and inclusive work environment.


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