Aircraft Maintenance Liaison

2 months ago

Comox, Canada PAL Aerospace Full time
Job Title: Field Service Representative

We are seeking a dedicated Field Service Representative to join our team in Comox, British Columbia. As a key player in Canada's Fixed Wing Search and Rescue Aircraft Replacement (FWSAR) programme, AirPro SAR Services Inc. is a joint venture between Airbus Defence and Space and PAL Aerospace. Our mission is to provide exceptional support across engineering, logistics, maintenance, training, IT systems, infrastructure, and material management throughout the aircraft's lifecycle.

Key Responsibilities:
  • Serve as the primary liaison between AirPro and the customer's maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
  • Collaborate closely with the AirPro engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.
  • Build and maintain strong relationships with the customer's technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.
  • Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.
  • Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.
  • Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.
  • Continually assess the aircraft fleet's operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.
  • Act as a liaison between AirPro's engineering teams, appropriate organizations, and the customer to ensure alignment and effective communication.
Requirements:
  • Minimum five years' experience in Aircraft Maintenance Engineering or Aerospace Engineering.
  • EASA licence and/or A.M.E. license is an asset.
  • Located in Canada or willing to relocate and work in Canada.
  • Experience with multi-engine aircraft is required.
  • Superior customer service and relationship-building skills.
  • Effective communication skills in English; fluency in French is desirable.
  • Proven ability to coordinate support services effectively.
  • Flexibility and adaptability in a dynamic work environment.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Valid passport and ability to travel internationally for training and meetings as required.
What We Offer:
  • Competitive salary.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • Defined Contribution Pension Plan.
  • Employee and Family Assistance Program.

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