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Customer Success Manager, Digital Strategy
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Ottawa, Ontario, Canada Assent Full timeJob Title: Customer Success Manager, Digital StrategyJob Summary: We are seeking a highly skilled Customer Success Manager, Digital Strategy to join our team at Assent. As a key member of our Customer Success team, you will be responsible for ensuring the success of our Digital Solution Strategy (DSS) clients by streamlining operations and improving...
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Customer Success Manager, Digital Strategy
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Customer Success Manager, Digital Strategy
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Ottawa, Ontario, Canada Assent Full timeAbout the RoleThe Customer Success Manager, Digital Strategy will play a critical role in ensuring the success of our Digital Solution Strategy (DSS) team. This individual will be responsible for managing renewals, driving operational efficiency, and designing scalable outreach programs to support the sales team in securing renewals and meeting targets for...
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Customer Success Manager, Digital Strategy
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Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our platform helps companies identify and mitigate hidden risks in their supply chains, ensuring compliance with sustainability standards.Job DescriptionThe Customer Success Manager, Digital Strategy will play a critical role in driving the success...
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Customer Success Manager, Digital Strategy
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Customer Success Manager, Digital Strategy
2 months ago
About Assent
Assent is a leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. Our mission is to help manufacturers navigate hidden risks in their supply chains and achieve sustainability goals.
Job Summary
We are seeking a highly skilled Customer Success Manager, Digital Strategy to join our team. This role will be responsible for ensuring program success by streamlining operations and improving processes for our Digital Solution Strategy (DSS) team.
Key Responsibilities
- Support the sales team in securing renewals and meeting targets for DSS clients by leveraging scalable outreach strategies
- Identify areas of improvement within existing processes and implement solutions to enhance efficiency and effectiveness
- Develop and optimize workflows, tools, and systems to streamline operations and support the team in delivering excellent customer service
- Analyze customer data to identify trends, insights, and opportunities for improvement
- Design and implement scalable processes and solutions to support the growing needs of the business and the customer success team
- Lead initiatives to digitize and automate manual processes, enhancing the team's ability to manage a larger customer base effectively
- Support the team by providing training and development opportunities focused on operational excellence and best practices
Requirements
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field
- Working knowledge of consultative customer management and/or project management roles
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset
- Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis
About You
We are looking for a highly motivated and experienced professional who is passionate about customer success and digital strategy. If you have a strong background in customer success, project management, and/or consulting, and are looking for a challenging role that will allow you to grow and develop your skills, we encourage you to apply.
What We Offer
At Assent, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
