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Technical Service Support Specialist

2 months ago

Newfoundland and Labrador, Canada Lenovo Full time $90,000 - $100,000

**About Lenovo**

Lenovo is a global technology leader, ranked #217 in the Fortune Global 500, employing 77,000 people worldwide, and serving millions of customers every day in 180 markets.

Focused on delivering smarter technology for all, Lenovo has expanded into growth areas that fuel the advancement of 'New IT' technologies, including server, storage, mobile, software, solutions, and services.

This transformation, combined with Lenovo's world-changing innovation, is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

**Job Summary**

Lenovo is seeking a highly skilled **Field Warranty Service Consultant** to join its Solutions and Services Group (SSG). This individual will be responsible for driving service performance, warranty costs, and customer satisfaction for new/existing partners and customers enrolled in warranty programs within North America.

**Key Responsibilities**

  • Manage all aspects of the service relationship with partners and customers, ensuring service performance goals are met or exceeded.
  • Monitor and work with multiple locations to resolve any issues partners or customers may encounter.
  • Achieve required field service targets, including first-time fix, parts per machine, claims volume, and revenue.
  • Promote parts sales and services offerings through the partner network.
  • Develop and align the partner network according to the current Lenovo service model strategy.

**Requirements**

  • Working knowledge of field service metrics, technical support, warranty costs, and service offerings.
  • Strong relationship skills to drive performance results.
  • Proficiency with MS Office and Excel.

**Equal Opportunity Employer**

Lenovo is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.