Full Time Supervisor

2 months ago

Calgary, Alberta, Canada Levi Strauss & Co Full time

About the Role

We are seeking a highly motivated and experienced Store Supervisor to join our team at Levi Strauss & Co. in Calgary, AB, CAN. As a Store Supervisor, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining operational excellence in our retail store.

Key Responsibilities

  • Create a high-energy store environment by engaging customers and modeling excellent service behaviors to other associates, supervising and providing consistent coaching on sales training processes to ensure exceptional customer service and sales.
  • Proactively resolve customer concerns in a manner consistent with company policy and with customer satisfaction in mind, partnering with store management on elevated customer issues.
  • Participate in training processes for new hires and current employees on company culture, product knowledge, service practices, loss prevention, store policy, and programs, and other associate responsibilities.
  • Partner with store management to set expectations, coach, and contribute to an environment that encourages engagement, retention, and talent, delivering formal performance feedback in partnership with store management.
  • Efficiently handle all cash handling and merchandise operations, such as shipment processing, floor set, markdown, and replenishment systems, while maintaining standards, and perform store procedures in compliance with store policy.
  • Work with the Store Manager, Associate Manager, and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily.
  • Supervise store teams in the absence of another member of management.
  • Comply with all Levi's Stores policy, procedure, and programs, and follow directives of store management.

About You

We are looking for a collaborative role model who exhibits behaviors aligned with our company culture of inclusion and belonging. The ideal candidate will be a self-starter with a growth mindset, enjoy learning new tools, and be adaptable to new initiatives. They will have progressive retail leadership experience and proven skills in supervising, coaching, and training, as well as the ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.

What We Offer

We offer a comprehensive benefits package that includes five hours of paid volunteer time per month with nonprofit organizations, a product discount of 60% off regular-price merchandise, and a commitment to equal opportunity and diversity in the workplace.

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