Service Advisor

4 weeks ago

Oakville, Ontario, Canada Budds' BMW Full time

Key Responsibilities:

As a Service Advisor at Budds' Group, you will be responsible for greeting customers in a friendly and professional manner, determining their service or repair needs, and recommending maintenance, diagnostic, and repair services to satisfy these needs.

Responsibilities:

  • Scheduling service appointments and opening work orders
  • Describing clearly and accurately the specific customer problems and needs
  • Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
  • Securing agreement from the customer before repairs, outlining cost estimates and approximate times when vehicle work will be completed
  • Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
  • Keeping customers informed of repair progress and communicating the need for additional work when needed
  • Explaining warranty policies and factory-recommended maintenance schedules to customers
  • Staying up to date on technical and performance information on all vehicles serviced by the dealership
  • Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles
  • Handling customer inquiries and complaints in a timely and effective manner

Qualifications:

We are seeking a highly skilled and experienced Service Advisor who possesses:

  • Minimum 1 year related customer service experience
  • Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
  • Basic mechanical and automotive product knowledge is an asset
  • Ability to communicate technical information in a manner that customers understand
  • Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
  • Highly effective listening, communication, and customer service skills
  • Thrives in a fast-paced environment, working well under pressure
  • Excellent organization and multi-tasking abilities. Detail-oriented
  • Team player but also able to work independently
  • G class driver's license with a clean driver's abstract report

What We Offer:

Budds' Group is an equal opportunity employer that welcomes all applicants, including persons with disabilities, visible minorities, women, and Aboriginals. We offer a competitive pay plan comprised of salary and monthly bonus, as well as a range of benefits, including dental care, extended health care, paid time off, RRSP match, and vision care.

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