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Salesforce Architect

1 month ago

Toronto, Ontario, Canada OpenTable Full time
Job Summary

We are seeking a highly skilled Salesforce Administrator to join our team at OpenTable. As a Salesforce Administrator, you will be responsible for maintaining and improving our Salesforce architecture, supporting the Global Sales & Services team in its usage of SFDC, and working closely with multiple departments to manage a complex Salesforce organization.

Key Responsibilities
  • Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
  • Build strong working relationships and in-depth knowledge of our internal groups and their processes in order to identify areas of opportunity
  • Design new business processes that will improve operational efficiency across the organization
  • Support a dispersed team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
  • Answer technical inquiries quickly and clearly every day
  • Support SFDC onboarding/offboarding processes
  • Act as a Salesforce subject matter expert and trusted advisor for all internal users, advancing issues as needed
  • Lead data stewardship efforts
Requirements
  • 2-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
  • Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
  • The ability to apply advanced automations to solve complex business problems
  • Experience with Salesforce integrations and their implications
  • Excellent verbal, written, and visual communication skills
  • Strong problem solving, judgment, and organizational skills
  • The capacity to grasp and learn complex concepts quickly and independently
  • The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
  • Enthusiasm around implementing technical solutions that make OpenTable employees more efficient
Preferred Skills
  • Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred)
  • Experience with Service Cloud, CPQ, or Service Cloud is a plus
  • Proficient in Excel, and managing large data sets (Data Loader preferred)
  • Ability to write clear, concise users stories and process changes/instructions
  • Experience in Agile development methodology (Agile/Scrum ninja is a plus)
  • Experience with Lucidchart or other design applications
  • Experience with system internationalization/localization
  • Experience with DocuSign is a plus
  • Experience with Sarbanes Oxley Compliance is a plus
  • Preferred Certifications: Salesforce Administrator or Advanced Administrator
  • Preferred Superbadges: Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and/or Process Automation Specialist, Duplicate Management, Picklist Administration, Build a Discount Approval Process, Formulas & Validations
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements
  • Recognition and rewards for outstanding performance