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Retail Sales and Customer Service Team Lead

2 months ago

Sidney, Canada Scotiabank Full time
About the Role

As the Assistant Manager, you will play a key leadership role in driving the success of the Retail Sales and Customer Service teams in a Canadian Bank branch. Your primary focus will be on executing business strategies, initiatives, and individual goals to support the team's objectives.

Key Responsibilities:

  • Lead and oversee the overall success of the Retail Sales and Customer Service teams
  • Assist with building and strengthening customer relationships by providing financial advice and customer service
  • Coach team members to success, both individually and for the branch
  • Drive results-oriented performance
  • Engage with staff, customers, and partners to deliver exceptional experiences

Requirements:

  • Experience as a people manager with the ability to engage and motivate teams
  • Personal banking experience with a focus on sales management
  • Demonstrated sales management experience with the ability to market Scotiabank
  • Strong relationship-building skills to deliver a great client experience and grow relationships with existing Bank customers
  • Licence to sell mutual funds
  • CIFP Diploma in Financial Planning or equivalent
  • Ability to act as Alternate Branch Compliance Officer

What's in it for you?

  • A comprehensive compensation plan that recognizes your leadership role
  • The opportunity to make a lasting impact on both the branch staff and customers
  • An inclusive culture that values and recognizes employee contributions

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and communities achieve success through a range of advice, products, and services. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.