Route Operations Manager
1 month ago
- Job Summary: We are seeking a skilled Route Manager to oversee the daily operations of our collection routes, ensuring timely and efficient service to our customers.
Key Responsibilities:
- Organize and schedule resources to accomplish daily activities, coordinating with the Maintenance team as needed.
- Plan, distribute, monitor, and follow-up on daily route assignments to ensure customer service standards are met.
- Manage end-of-day check-in processes, capturing and communicating key service, safety, and equipment issues.
- Monitor driver and laborer time and attendance, minimizing overtime and ensuring regulatory compliance.
- Review weekly demand/volume for routes, identify potential gains from re-routing, and recommend re-routes to the routing specialist.
- Set and monitor productivity, service, and safety targets for each route and driver.
- Assist with data collection and reporting for incentive pay programs.
- Promote a union-free atmosphere and establish collaborative relations with unions as needed.
- Work with functional groups to resolve employee relations and labor relations issues.
- Acquire and coordinate temporary workers to assist drivers on routes.
- Ensure drivers comply with physicals, drug or alcohol tests, and training requirements.
- Conduct Root Cause Investigations for injuries and incidents, ensuring consistent discipline and retraining.
- Visit customers to evaluate and resolve safety issues, seeking service alternatives as needed.
- Establish and maintain a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
- Document problem fixes and provide instructions to dispatch/service.
- Communicate and follow-up on sales opportunities, problems at customer sites, DVIR repairs, container swaps, and safety issues reported by drivers.
- Notify customer service of delivery days for specific areas.
- Ensure set-up errors and missed pickups are reported and resolved.
- Document and maintain records required by regulatory agencies, such as the Department of Transportation.
- Review and audit documentation related to route operations daily, following up as needed.
Qualifications:
- Education and Experience: Associate's degree or equivalent, with 2+ years of relevant work experience in transportation, logistics, warehousing, or solid waste operations.
Benefits: Waste Management offers a competitive total compensation package, including medical, dental, vision, life insurance, short-term disability, and a stock purchase plan. Eligible employees also receive paid vacation, holidays, and personal days.
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