Technical Support Analyst

4 weeks ago

Edmonton, Alberta, Canada TAPPCONNECT INC. Full time
About the Role

We are seeking a highly skilled and experienced Information Technology Specialist to join our team at TAPPCONNECT INC. as a Technical Support Analyst.

Key Responsibilities
  • Network Access Management: Provide secure access to computer networks for employees, ensuring compliance with company policies and procedures.
  • System Performance Monitoring: Regularly report on the performance of computer systems and networks, identifying areas for improvement and implementing solutions to optimize efficiency.
  • User Support: Respond to user inquiries and provide assistance with computer-related issues, utilizing technical knowledge and problem-solving skills to resolve problems.
  • Documentation and Research: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical issues.
  • Training and Development: Provide advice and training to users on the effective use of computer systems and software, ensuring they have the necessary skills to perform their job functions.
  • Problem Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, ensuring that knowledge is shared and best practices are followed.
  • Equipment Setup and Maintenance: Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software, and performing routine maintenance to prevent technical issues.
Work Environment and Requirements
  • Fast-Paced Environment: Work in a dynamic and fast-paced environment, with tight deadlines and a high level of attention to detail required.
  • Team Player: Collaborate with colleagues to achieve team goals and objectives, demonstrating a strong sense of teamwork and dependability.
  • Reliability and Dependability: Demonstrate a high level of reliability and dependability, ensuring that tasks are completed on time and to a high standard.
Benefits and Perks
  • Dental Plan: Enjoy comprehensive dental coverage, ensuring your oral health is protected.
  • Health Care Plan: Receive comprehensive health care coverage, including medical, hospital, and surgical benefits.
  • Life Insurance: Enjoy life insurance coverage, providing financial security for your loved ones.
  • Permanent Full-Time Position: Enjoy a permanent full-time position with TAPPCONNECT INC., offering stability and security.
  • English Language: Work in an English-speaking environment, with opportunities to develop your language skills and communicate effectively with colleagues and clients.
  • 40 Hours per Week: Work a standard 40-hour week, with regular working hours and a healthy work-life balance.

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