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Deli Team Lead

2 months ago

Calgary, Alberta, Canada Sunterra Market Full time
About the Role

The Deli Team Lead is a key member of the Sunterra Market team, responsible for managing the day-to-day operations of the Deli and Cheese Department. This role requires a strong leader who can motivate and guide a team to achieve exceptional customer service and sales results.

Key Responsibilities
  • Coordinate and plan the schedule for Deli Department Team Members.
  • Train and order Deli & Cheese items as required.
  • Maintain and evaluate records of stock, sales and wastage.
  • Ensure that Sunterra's food quality and service standards are met.
  • Maintain sales revenue and wastage and make suggestions for procedures and price changes.
  • Establish methods to meet completion schedules.
  • Control and maintain records of inventory, monitor product cost and inform management.
  • Resolve customer complaints and ensure health and safety regulations are followed.
  • Follow and monitor sanitary checklists and temperature log sheets.
  • Follow Sunterra Standardized Recipes and all other related Sunterra Policies.
  • Assist and support the Deli Team with all departmental functions.
  • Follow through on all customer questions, special orders and requests.
  • Clean, peel, slice and trim meat and cheese using manual, or electric appliances where appropriate.
  • Portion, weigh, and package food for customers to take out.
  • Understand hazards and follow safety procedures when working with slicing equipment.
  • Prepare food such as sandwiches, boxed salads, deli salads etc.
  • Stock refrigerators and displays and keep accurate records of the quantities of food used by utilizing prep charts.
  • Vast product knowledge for customer inquiries.
  • Keep all cases and shelves clean, well-stocked and properly rotated.
  • Follow established food safety, cleaning, and maintenance procedures.
  • Maintain accurate retail pricing and signage.
  • Oversee sampling of department products to customers.
  • Be aware of new products and their placement.
  • Perform other duties as assigned by the Market Manager.
Requirements
  • Customer Service Experience is a must.
  • Supervisory experience is an asset.
  • Effective communication skills.
  • Excellent time management skills.
  • Welcome and connect with every customer creating a memorable market experience.
  • Demonstrate and model for department a 'Can do' attitude by going above and beyond for customers.
  • Demonstrate a positive, solution-oriented mindset towards leading a cohesive team.
  • Familiarity with different types of deli meats and optional cuts.
  • Knowledge of cheese varietals.
  • Experience with meat/cheese slicer.
  • Basic knife skills.
  • Ability to work well within a team.
  • Can lift up to 40 pounds.
  • Must be self-motivated and solution-oriented.
  • Is available for flexible scheduling to meet the needs of the department.
  • WHIMS certification requirement (Sunterra will provide online training).
  • Food Safety certification requirement (Sunterra will provide online training).
Working Conditions
  • Standing and/or walking for extended periods of time.
  • Some exposure to temperature variations and wet conditions.
  • Caution while working with meat slicers and knives.
  • May walk and work on uneven surfaces.
  • Requires some reaching above and below shoulder height.
  • Repetitive use of hands with power grasping and fine manipulation.