Hair Salon Operations Manager

2 weeks ago


Richmond, British Columbia, Canada Mauve Hair Full time
About the Role

Mauve Hair is seeking a skilled Hair Salon Operations Manager to lead our daily operations. This is a permanent, full-time position with a 30-hour workweek.

Responsibilities
  1. Direct and Control Daily Operations: Oversee all aspects of salon operations, including staff management, customer service, and inventory control.
  2. Evaluate Daily Operations: Continuously assess and improve our services, ensuring we meet the highest standards of quality and customer satisfaction.
  3. Plan and Organize Daily Operations: Develop and implement strategies to enhance our operations, including scheduling, staffing, and workflow management.
  4. Establish or Implement Policies and Procedures: Create and enforce policies and procedures to ensure smooth operations, staff development, and customer satisfaction.
  5. Plan and Control Budget and Inventory: Manage our budget and inventory to ensure efficient use of resources and maintain a high level of customer satisfaction.
  6. Manage Contracts for Advertising or Marketing Strategies: Oversee the development and implementation of advertising and marketing strategies to promote our business.
  7. Hire, Train, and Supervise Staff: Recruit, train, and supervise a team of hairstylists, nail technicians, and other salon staff.
  8. Address Customers' Complaints or Concerns: Provide exceptional customer service, resolving any complaints or concerns in a timely and professional manner.
Benefits
  • Dental Plan: Our comprehensive dental plan provides coverage for routine cleanings, fillings, and other services.
  • Health Care Plan: Enjoy access to a wide range of medical services, including doctor visits, hospital stays, and prescription medications.
  • Work Term: This is a permanent, full-time position.
  • Work Language: English.
  • Hours: 30 hours per week.


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