Store Director
3 days ago
As a Store Manager, you'll be responsible for delivering an exceptional customer experience in your store, ensuring high visual and commercial standards according to global strategies and regional requirements. You have the responsibility of leading a team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit, and being aware of the store's strengths, opportunities, and competitors.
A Day in the Life:
- Responsible for the total customer experience in your store, ensuring visual and commercial presentation according to store format environment, global guidelines and regional strategies
- Represent yourself and the H&M brand positively during all customer interactions
- Establish, analyze, and follow up on sales goals, and create plans to optimize results
- Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products
- Schedule to budgeted hours plan in line with sales budget and commercial activities
- Manage daily opening & closing routines and processes
- Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
Fashion & Trend Awareness
- Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
- Ensure product and fashion knowledge is shared during customer interactions
- Understand local area of your store, customers, competition, and fashion trends
Team & Development
- Talent management - recruiting, onboarding, upskilling, and developing your team
- Complete performance evaluations and succession planning
- Retain and share knowledge with your team
Retail Operations/ Visual & Commercial Execution
- Clean and tidy sales floor and back of house
- High fashion quality, visual and commercial product presentation, great garment care
- Good stock levels, input on allocation to relevant area or sales market colleagues
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