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Role Overview
The Motivator role is a vital part of the success of our GoodLife Fitness Clubs. As a Motivator, you will be the first point of contact for our members and potential members, creating a welcoming and engaging environment that helps them achieve their fitness goals.
Key Responsibilities
- Provide exceptional customer service and support to members and potential members.
- Be a front desk expert, handling incoming calls, checking members in, and directing potential members accordingly.
- Assist members on the floor with questions about our facilities and services.
- Possess in-depth knowledge of our membership options and services, and be able to sell these products when opportunities arise.
- Handle comments, suggestions, and concerns in a courteous and professional manner.
- Provide Fit-Fix Starter sessions for new and current members.
- Complete club runs and cleaning tasks as required to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for members and guests.
Requirements
- CPR-A & AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal Savvy: Relates well to all kinds of people, builds appropriate rapport, and uses diplomacy and tact.
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
- Team Contribution: Always helpful to the rest of the team, among the first to volunteer to help others succeed.
- Approachability: Easy to approach and talk to, can be warm, pleasant, and gracious.
- Knowledge of the fitness industry
- Excellent written and verbal communication skills
- Superior customer service skills; ability to fully understand and embrace company culture
- Proficiency in the use of computers
- Previous customer service and sales experience an asset
What's in it for you
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day
Compensation:
$16.05 - $17.55