Senior Underwriting Manager

2 days ago

Toronto, Ontario, Canada Reinsurance Group of America Full time

Job Summary

The Director of Underwriting Operations is responsible for managing the underwriting department to meet departmental objectives. This includes managing staff, planning and evaluating department activities, and developing underwriting approaches and procedures.

Key Responsibilities

  • Manage staff to accomplish department objectives
  • Develop and implement underwriting approaches and procedures
  • Handle client-related issues and manage escalated issues
  • Ensure timely and responsive client service
  • Provide senior technical support to the underwriting team and clients
  • Co-sign cases and underwrite cases from the underwriting queue
  • Communicate and motivate the team
  • Manage, coach, and mentor staff
  • Perform management tasks, including hiring, training, evaluation, coaching, and feedback
  • Work on special projects as needed
  • Present a professional face of the Company to employees and clients
  • Work with RGA colleagues to support business development goals and sustain RGA's reputation for sound and professional client service

Requirements

  • College diploma or university degree or equivalent working experience
  • Minimum of 10 years of life underwriting experience
  • FLMI and FALU preferred, or other industry designations
  • Management experience, an asset
  • Insurance company experience, an asset
  • Reinsurance underwriting experience, an asset
  • Bilingual French/English (oral and written) is required

Abilities

  • Advanced life insurance medical and financial underwriting skills
  • Superior knowledge of current underwriting-related developments in life insurance, reinsurance, and retrocession
  • Advanced knowledge of medical underwriting, the financial aspect, and the law as applied in the evaluation of risk in life insurance
  • Strong critical thinking skills, innovative, and creative
  • Highly advanced ability to adapt new methods; work under tight deadlines and stressful conditions
  • Comfortable with managing multiple projects and priorities
  • Effective in collaborating with individuals across a wide variety of operational, functional, and technical disciplines
  • Demonstrated persuasion and negotiation skills when working with internal/external customers to resolve issues/problems
  • Effective people management skills, demonstrating the ability to lead, mentor, and develop employees
  • Intermediate Word, SQL/Query, and Excel skills
  • Excellent oral and written communication skills in French and English
  • Ability to do client presentations
  • Ability to relate to staff and clients at all levels
  • Ability to travel as required

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