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Smile Care Specialist
1 month ago
Come and be part of our dynamic team at Canadian Orthodontic Partners, where we proudly support Align Orthodontics Edmonton in providing exceptional orthodontic care to our community.
About the Role:
This is an exciting full-time opportunity for a Smile Care Specialist to join us in Edmonton, AB. As a key member of our team, you will play a vital role in helping patients achieve their smile goals. Your passion for delivering outstanding customer service and your experience in sales/customer service will make you an excellent fit for this role.
Key Responsibilities:
• Welcome new patients with a friendly and enthusiastic approach, ensuring they feel welcomed, accommodated, and always encounter a 5-star experience.
• Determine patients' dental concerns and goals for a healthy beautiful smile, guiding educational conversations about treatment options and providing necessary support and information to ensure they feel confident about starting their orthodontic journey.
• Present treatment options, review payment plans, answer questions, and overcome objections to motivate patients to start their smile journey.
• Manage potential cancellations and overcome objections to motivate patients to keep their appointments.
• Optimize appointment schedules to ensure days are fully booked with minimal gaps, ensuring all patients leave with their next appointment scheduled.
• Track and maintain daily, monthly, and quarterly reporting to motivate patients to start their smile journey.
Requirements:
• Sales/Customer Service experience required.
• Customer Relationship Management skills required.
• Excellent interpersonal skills and impeccable verbal & written communication.
• Self-motivated with the ability to work independently.
• Strong influencing and negotiation abilities.
• Dental experience required.
• Ability to coordinate all aspects of orthodontic care through the patient's orthodontic experience.
• Proficiency in Microsoft Office Suite and ability to learn new programs.
What We Offer:
• An estimated salary of $45-$60 per hour, based on your experience and qualifications.
• Comprehensive benefits package including medical, dental, vision, and orthodontic coverage for employees and their families.
• Educational reimbursement program.
• No evenings or weekends and employees qualify for all statutory holidays.
• Real career growth opportunities.
Join Our Team:
We are an equal opportunity employer dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
