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Retail Store Manager

1 month ago

Nisku, Alberta, Canada Reads heating edmonton Full time
Job Title: Retail Store Supervisor

At Reads Heating Edmonton, we are seeking a highly skilled and experienced Retail Store Supervisor to join our team. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Leadership and Supervision: Supervise and coordinate the activities of sales workers, providing guidance and support to ensure excellent customer service and sales performance.
  • Inventory Management: Organize and maintain inventory levels, ensuring accurate stock levels and minimizing stockouts or overstocking.
  • Customer Service: Resolve customer complaints and issues in a professional and timely manner, ensuring customer satisfaction and loyalty.
  • Reporting and Analysis: Prepare and analyze sales reports, identifying trends and areas for improvement to drive sales growth and optimize store operations.
  • Team Development: Provide training and development opportunities to sales workers, enhancing their skills and knowledge to improve sales performance and customer satisfaction.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of retail management experience.
  • Skills: Excellent leadership and communication skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
Work Environment:

Our retail store operates in a fast-paced environment with tight deadlines, requiring the ability to work under pressure and maintain attention to detail.

Personal Suitability:
  • Accurate: Ability to maintain accurate records and reports.
  • Client Focus: Strong customer service skills and ability to resolve customer complaints.
  • Efficient Interpersonal Skills: Ability to work effectively with sales workers, customers, and other stakeholders.
  • Excellent Oral Communication: Strong communication skills, both written and verbal.
  • Flexibility: Ability to adapt to changing priorities and deadlines.
  • Organized: Ability to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: Ability to maintain a high level of reliability and accountability.
  • Team Player: Ability to work collaboratively with others to achieve team goals.
Support for Newcomers and Refugees:

We provide diversity and cross-cultural training to create a welcoming work environment for newcomers and refugees.

Support for Youths:

We provide awareness training to employees to create a welcoming work environment for youth.

Support for Indigenous People:

We provide cultural competency training and awareness training to all employees to create a welcoming work environment for Indigenous workers.

Work Term: Permanent

Work Language: English

Hours: 40 hours per week