Director of Client Services

7 days ago

Peterborough, Ontario, Canada YWCA Peterborough Haliburton Full time
Director of Client Services

YWCA Peterborough Haliburton is seeking a visionary leader to join our team as Director of Client Services. In this senior leadership position, you will play a pivotal role in shaping the future of our programs and services, driving our mission to support women and children, and leading initiatives that align with our values of equity, empowerment, and social justice.

Key Responsibilities:
  • Strategic Leadership: Lead the planning, direction, and evaluation of YWCA's client services, ensuring alignment with our mission and strategic goals.
  • Program Development and Management: Oversee the creation of operational plans for client service programs, ensuring they meet the highest standards of quality and effectiveness.
  • Human Resources and Team Leadership: Provide guidance, support, and mentorship to a dynamic team of supervisors, managers, and coordinators.
  • Community Engagement and Advocacy: Build and maintain strong relationships with community partners, funders, and stakeholders, representing YWCA in key forums and discussions.
  • Health and Safety Leadership: Ensure compliance with the Occupational Health and Safety Act (OHSA), maintaining a safe and healthy work environment for all staff.
  • Board of Directors Support: Provide regular updates to the Executive Director on department issues, ensuring the Board is informed of relevant matters.
  • Operational Excellence: Drive the implementation of best practices across all client services, ensuring operational efficiency and the consistent delivery of high-quality services.
Qualifications:
  • Master's degree in Social Work, Women's Studies, Human Services, or a related field.
  • Minimum of 10 years of progressively responsible experience, including at least 5 years in a management role.
  • Advanced knowledge of women's issues, anti-oppression frameworks, and violence against women services.
  • Proven expertise in program development, strategic planning, and change management.
  • Exceptional leadership skills, with experience managing teams in a unionized environment.
  • Strong financial management abilities, including budgeting and resource allocation.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • A commitment to YWCA's values of equity, empowerment, and social justice.
  • Valid Driver's License and access to a reliable vehicle.
  • Satisfactory Criminal Reference Check with Vulnerable Sector Screening.
  • Full COVID-19 vaccination, with valid exemptions assessed on a case-by-case basis.

We offer a competitive salary, extended health benefits, and an option to enroll in a pension plan. If you're ready to make a lasting impact and inspire others, we want to hear from you.

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