Customer Service Expert

5 days ago

Calgary, Alberta, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're committed to helping people, businesses, and society prosper in good times and be resilient in bad times. As a Senior Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and making a meaningful impact.

About the Role

We're seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Service Representative. In this role, you'll be responsible for providing expert-level support to customers, resolving complex claims, and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Be a subject matter expert on our policies, products, services, and initiatives
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills, and making on-the-spot decisions to move claims forward
  • Accurately and clearly document files to reflect conversations and actions taken on claims
  • Initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges and support colleagues
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner, and other ad hoc duties
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines

What You Bring to the Table

  • Living the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital
  • Customer service and sales experience preferred
  • Insurance experience is considered an asset
  • Self-motivated, resourceful, and resilient to overcome various situations is essential
  • Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
  • Excellent listening and communication skills with the ability to foster strong working relationships
  • Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays
  • No Canadian work experience required, however, must be eligible to work in Canada

What We Offer

As a permanent member of our team, you can expect a range of benefits, including a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, flexible work arrangements, and more.

  • Assistant Manager

    1 week ago

    Calgary, Alberta, Canada GameStop Full time

    Job Title: Assistant Manager - Customer Service ExpertJob Summary: We are seeking an experienced Assistant Manager to join our team at GameStop. As an Assistant Manager, you will be responsible for managing staff, assigning duties, and determining merchandise and services to be sold.Key Responsibilities:Manage staff and assign duties to ensure excellent...

  • Service Advisor

    2 weeks ago

    Calgary, Alberta, Canada AutoCanada Full time

    Service Advisor - Customer Experience ExpertNorthland Volkswagen is seeking a skilled Service Advisor to deliver exceptional customer experiences. As a key member of our team, you will provide top-notch service to our valued clients, ensuring their satisfaction and loyalty.Key Responsibilities:Provide exceptional customer service and supportAnswer incoming...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada ENMAX Full time

    About the RoleAs a Customer Service Representative at ENMAX, you will play a vital role in delivering exceptional customer experiences and providing expert advice on our energy solutions. This is a fantastic opportunity to join a dynamic team and contribute to the success of a leading energy and utility provider in Alberta.Key ResponsibilitiesConnect with...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada ENMAX Full time

    About the RoleAs a Customer Service Representative at ENMAX, you will play a vital role in delivering exceptional customer experiences and providing expert advice on our energy solutions. This is a fantastic opportunity to join a dynamic team and contribute to the success of a leading energy and utility provider in Alberta.Key ResponsibilitiesConnect with...

  • Customer Service Team Lead

    2 weeks ago

    Calgary, Alberta, Canada Sovereign Realty & Management LLC. Full time

    We are seeking a highly skilled Customer Service Team Lead to join our team at Applied Industrial Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.With a strong background in customer service and a passion for delivering...

  • Customer Service Expert

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a...

  • Customer Service Expert

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a...

  • Customer Service Expert

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of...

  • Customer Service Expert

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of...

  • Retail Sales Associate

    7 days ago

    Calgary, Alberta, Canada Canbridge Motors Full time

    Job Title: Retail Sales Associate - Customer Service ExpertJob Summary: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Canbridge Motors. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales...

  • Customer Service Expert

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a...

  • Customer Service Expert

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a...

  • Retail Sales Associate

    7 days ago

    Calgary, Alberta, Canada Juk African & Caribbean Food Store Inc. Full time

    Job Title: Retail Sales Associate - Customer Service ExpertAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Juk African & Caribbean Food Store Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting products, and achieving sales...

  • Retail Sales Associate

    7 days ago

    Calgary, Alberta, Canada Canbridge Motors Full time

    Job Title: Retail Sales Associate - Customer Service ExpertAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Canbridge Motors. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a high level of sales...

  • Customer Service Expert

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving customer...

  • Customer Service Expert

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Assistance Representative to provide exceptional customer service to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving customer...

  • Retail Sales Associate

    5 days ago

    Calgary, Alberta, Canada Canbridge Motors Full time

    Job Title: Retail Sales Associate - Customer Service ExpertJob Summary: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Canbridge Motors. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales...

  • Retail Sales Associate

    1 week ago

    Calgary, Alberta, Canada Canbridge Motors Full time

    Job Title: Retail Sales Associate - Customer Service ExpertAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Canbridge Motors. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a high level of sales...

  • Snow Removal Services for Calgary

    2 weeks ago

    Calgary, Alberta, Canada Brazeau Service] Full time

    Winter Snow Removal Services in CalgaryHello Fellow Calgarians, we are excited to offer our snow removal services in Calgary this winter. As a trusted and expanding business, Brazeau Service is committed to providing top-notch snow removal solutions for all your needs. Our team of experts is dedicated to ensuring your safety and convenience during the harsh...

  • Snow Removal Services for Calgary

    2 weeks ago

    Calgary, Alberta, Canada Brazeau Service] Full time

    Winter Snow Removal Services in CalgaryHello Fellow Calgarians, we are excited to offer our snow removal services in Calgary this winter. As a trusted and expanding business, Brazeau Service is committed to providing top-notch snow removal solutions for all your needs. Our team of experts is dedicated to ensuring your safety and convenience during the harsh...