Clinical Product Specialist Position

6 days ago


Fredericton, New Brunswick, Canada Insulet Corporation Full time
Job Overview
Insulet Corporation is seeking a highly motivated Clinical Product Specialist to provide best-in-class customer education, training, and support for our Omnipod portfolio of products. This role requires fluency in French and English, as well as experience training and managing insulin pump patients.

About the Role
As a Clinical Product Specialist, you will be responsible for providing timely and empathetic customer support via phone, email, or virtual platforms. You will also work cross-functionally with various departments to ensure patient success and product innovation. Your key responsibilities will include answering clinically related customer questions, supporting new customer starts and conversion product training, and maintaining clinical certifications across all Omnipod products.

Requirements
To be successful in this role, you will need a Bachelor's degree and a minimum of 2-3 years' experience training and/or managing insulin pump patients. Professional up-to-date credentials and/or certifications are mandatory, including Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN). Fluency in French and English is also required.

Preferred Skills
Prior industry/commercial experience is strongly preferred, as is experience with virtual or phone-based clinical support or other relevant environments. Additionally, previous or current certification in Omnipod Product Training, such as Omnipod 5 certification, is a plus.

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