Event Coordinator
3 weeks ago
Event Specialist Role
The Event Specialist at Oliver & Bonacini Restaurants is responsible for managing all inbound business. Through the event cycle of service, the specialist is thorough and detailed in all communications with clients, utilizing Delphi and Social Tables to ensure accurate event details are shared with the client and teams. The Event Specialist provides exceptional service and ensures that clients return each year. The specialist also educates clients on other venues they can use within the O&B portfolio.
Key Responsibilities
- Network and create relationships with new and current clients
- Communicate with clients, gather event details, prepare packages, and send event confirmation details to clients
- Use sales tools to effectively close leads, including proposals, site tours, and planning meetings
- Follow up with clients using information from post-events, creating opportunities for new bookings and Moments of Truth
- Show a superior level of customer service through client feedback and repeat events
- Have a keen eye for details and know the important questions to ask when planning an event
- Manage time effectively to meet weekly deadlines for BEOs and respond efficiently to client requests
- Contribute to the annual sales targets of the events team and accurately produce a forecast and speak to the business they are producing
- Contribute to the venue goals by sharing ideas and collaborating with team members
- Identify great pieces of business and present to management for negotiation
- Anticipate the needs of the operations and kitchen side of the business unit
- Offer a positive presence and attitude towards the work, team, and company
Qualifications
Qualifications
- Minimum 2 years' experience coordinating a variety of events (inclusive of small, large, and high-profile functions)
- Prior understanding of equipment and event rentals is an asset
- Prior administrative experience and exposure to marketing and sales is an asset
- Proven ability to work in a team environment with self-motivation and independent work ethic
- Excellent oral and written communication skills and ability to engage clients
- IT/Computer savvy; proficient in MS Office (Word, Excel, Outlook, and PowerPoint)
- Fanatical attention to detail, strong organizational skills, and sales ability
- Ability to multi-task and maintain a level of professional urgency and momentum; excellent time management skills to prioritize tasks properly
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