Sales Team Lead
3 weeks ago
Job Summary: We are seeking a highly motivated and experienced Sales Team Lead to join our team at Shell Shop. As a Sales Team Lead, you will be responsible for leading a team of sales staff and ensuring that they provide excellent customer service.
Key Responsibilities:
- Lead and manage a team of sales staff to achieve sales targets and provide excellent customer service.
- Develop and implement sales strategies to increase sales and improve customer satisfaction.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Train and develop sales staff to improve their skills and knowledge.
- Ensure that all sales staff are aware of and comply with company policies and procedures.
Requirements:
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a sales or customer service role.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Ability to train and develop sales staff.
Work Setting: Retail business, on-site customer service.
Tasks: Assign sales workers to duties, hire and train or arrange for training of staff, authorize payments by cheque, order merchandise, authorize return of merchandise, establish work schedules, sell merchandise, prepare reports on sales volumes, merchandising and personnel matters, resolve issues that may arise, including customer requests, complaints and supply shortages, organize and maintain inventory, supervise and co-ordinate activities of workers.
Supervision: 1 to 2 people, cashiers, retail salespersons and sales clerks.
Work Conditions and Physical Capabilities: Fast-paced environment, handling heavy loads, attention to detail, combination of sitting, standing, walking, walking, standing for extended periods.
Work Term: Permanent.
Work Language: English.
Hours: 40 hours per week.
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