High-End Sales Associate

4 weeks ago

Edmonton, Alberta, Canada Canada Goose Full time

We are seeking a highly motivated and customer-focused individual to join our team as a High-End Sales Associate at West Edmonton Mall. This is an exciting opportunity to work for a renowned luxury brand, providing exceptional service to our valued customers.

About the Role

This Part-Time Seasonal Sales Associate role is ideal for individuals who possess excellent communication and interpersonal skills, with a passion for delivering outstanding customer experiences. As a representative of Canada Goose, you will embody the company's values and culture, ensuring seamless customer journeys and contributing to driving sales performance.

Key Responsibilities
  • Achieve or exceed personal sales and key performance targets that contribute to driving your store's results.
  • Attend and participate in all store meetings, events, and product knowledge sessions.
  • Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail, etc.
  • Contribute to driving the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories to customers.
  • Support upkeeping the overall physical store maintenance, standards, and cleanliness.
  • Effectively organize the stock room and efficiently process inbound and outbound shipments in support of delivering a seamless customer journey.
  • Maintain the sales floor and stock room inventory ensuring the floor is replenished accordingly.
  • Advise customers on product recommendations through expert product knowledge.
  • Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Canada Goose standards.
Requirements
  • Minimum 1-2 years of retail experience, preferably in a customer-focused environment.
  • Bonus points for previous experience working with luxury brands in high-volume locations.
  • Ability to stand for long periods and must be flexible to work retail hours, including evenings, weekends, and holidays.
  • Excellent time management, organization, and multi-tasking skills.
  • Good understanding of store operations and driving sales performance.
  • Ability to work efficiently in a fast-paced and team-orientated environment.
  • Excellent communication and interpersonal skills with high attention to detail and adaptability.
  • Basic computer skills in Microsoft Office, specifically Word and Excel.
  • Proficiency in another language, Mandarin speaking preferred.
What We Offer
  • A comprehensive and competitive total rewards program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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