Framing Team Lead

2 weeks ago


Grande Prairie, Canada Michaels Full time
Job Summary

As a Framing Manager at Michaels, you will be responsible for leading a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales, assist customers in creating a memorable framing solution for their art, and manage the framing team to achieve their role KPI's.

Main Responsibilities
  • Develop and coach the team selling behaviors
  • Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
  • Manage and execute the inventory management processes as assigned
  • Manage and execute shrink and safety programs
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
  • Acknowledge customers, help locate product and provide solutions
  • Assist with Omni channel processes

Requirements
  • Basic computer skills
  • Previous custom framing experience is preferred
  • Retail management experience
  • Experience leading a sales team

Work Environment
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks

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