Framing Team Lead
2 weeks ago
As a Framing Manager at Michaels, you will be responsible for leading a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales, assist customers in creating a memorable framing solution for their art, and manage the framing team to achieve their role KPI's.
Main Responsibilities
- Develop and coach the team selling behaviors
- Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
- Manage and execute the inventory management processes as assigned
- Manage and execute shrink and safety programs
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
- Acknowledge customers, help locate product and provide solutions
- Assist with Omni channel processes
Requirements
- Basic computer skills
- Previous custom framing experience is preferred
- Retail management experience
- Experience leading a sales team
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks
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