Room Attendant

3 weeks ago


Banff, Alberta, Canada AccorHotel Full time

Job Summary

As a Room Attendant with AccorHotel, you will have the opportunity to create lasting memories for every guest by ensuring that guest rooms are comfortable, inviting, and clean. The luxury our guests experience will ensure their return.

Key Responsibilities

  • Consistently offer a professional, engaging, and friendly service
  • Responsible for following established and future standard operating procedures (SOPs), including reporting to work, signing in and out, master sectional or general keys, sequence of service, and lost & found
  • Expected to adhere to all Fairmont Hotels & Resorts standards that relate to hygiene and grooming, health and safety, fire accommodations, guest room standards, and guest interactions
  • Clean and record all assigned guest rooms, including making beds, removing trash and dirty linen, retrieving clean linen, dusting, vacuuming, replenishing amenities, placing furniture to its original position, being attentive to the guests' belongings by pairing shoes, folding clothes, and ensuring that all other personal belongings are cared for. Additional information as laid out in the sequence of service.
  • Clean the guest bathrooms, including cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers, and walls, and toilets. Replenish amenities and additional information as laid out in the sequence of service.
  • Report all concerns related to Engineering/Maintenance, health and safety, security, or suspicious circumstances (including smells, sights, and sound)
  • Responsible for the assistance in maintaining a clean and organized backspace and housekeeping cart
  • Other duties as assigned

Qualifications

Your Skills and Qualifications:

  • Previous guest service and/or housekeeping experience is an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Work well under pressure

Physical Aspects of Position

  • Constant standing and walking throughout shift
  • Physically fit and able to work well under pressure
  • Able to push, pull, lift up to 50 lbs
  • Able to bend and kneel with comfort

Employment Type

Full-time



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