Personal Banker Trainee

2 weeks ago


Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled Personal Banker Trainee to join our team at TD Bank. As a Personal Banker Trainee, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities

  • Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD Bank.
  • Provide sound advice with every customer interaction, contributing to an exceptional customer experience.
  • Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions.
  • Improve customer financial confidence through ongoing dialogue and by answering questions.
  • Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs.
  • Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances.
  • Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary.
  • Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
  • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the personal banker occupies.
  • Support the frontline with transactions, as necessary.
  • May act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately, when required.

Requirements

  • High School diploma and/or
  • 1+ years relevant experience
  • IFIC or CSC
  • CFSA to be completed upon hire
  • Post-Secondary or Undergraduate degree (in related field) preferred

About TD Bank

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.



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