Healthcare Experience Catalyst

2 days ago


Brampton, Ontario, Canada Pillway Full time

Pillway Pharmacy Job Overview

We are seeking a dedicated and innovative Pharmacy Experience Specialist to join our team in Brampton, Ontario.

This role is designed for a passionate individual who aims to redefine and elevate the patient experience within the pharmacy sector.

Enhanced Patient Onboarding: Conduct engaging and informative onboarding sessions for new patients, clearly outlining our services and the benefits of transferring their prescriptions to Pillway Pharmacy.

Serve as the primary point of contact for patient inquiries across digital platforms, delivering solutions that are both timely and empathetic, to foster a high level of patient satisfaction.

Articulate the unique advantages of choosing Pillway Pharmacy, helping patients to understand how our services can cater to their healthcare needs effectively.

Required Skills and Qualifications:

  • Proven customer service experience, preferably within a healthcare or pharmacy environment.
  • Adaptability in learning and using new technologies, with the majority of patient interactions occurring online.
  • Familiarity with Kroll Pharmacy Management System (PMS) is desirable, not required.

Benefits of Working at Pillway:

  • A flexible work environment allowing you to balance work and personal life seamlessly.
  • A great workplace culture that values diversity, innovation, and teamwork.

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications. This salary range is based on industry standards for similar roles in Brampton, Ontario.



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