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Patient Support Specialist
2 weeks ago
About Southlake:
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County.
Our Mission:
We strive to create an environment where the best experiences happen by delivering exceptional care and services to our communities. Our team of over 6,000 staff, physicians, volunteers, students, and Patient and Family Advisors is committed to making a positive impact on the lives of our patients and their families.
Job Summary:
The Social Worker works as a member of the interdisciplinary team to provide social work support and discharge planning services and expertise. This includes providing in-depth psychosocial assessments and appropriate interventions for patients and their caregivers, coordinating comprehensive discharge plans, and linking patients with community resources.
Key Responsibilities:
- Coordinate complex discharge plans with the interprofessional health care team for primarily complex patients and their families.
- Provide comprehensive and coordinated psychosocial assessments.
- Facilitate and participate in appropriate patient care planning in daily bullet rounds, interdisciplinary team rounds, and corporate joint discharge rounds.
- Assist the patient, family, and caregiver to better understand the impact of their illness/disability.
- Provide short-term crisis and grief counseling for patients, families, and caregivers.
- Provide information and education to patients, families, and caregivers pertaining to their plan of care including discharge.
- Maintain relevant documentation of social work services as per the Ontario College of Social Workers and Social Service Workers (OCSWSSW) standards.
Requirements:
- Masters' Degree in Social Work from an accredited university required.
- Member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), with no terms, conditions, or limitations required.
- Minimum three years relevant social work /discharge planning experience within an acute care setting preferred.
- Demonstrated ability to provide the provision of assessments and treatment planning, conflict resolution, and problem-solving for both inpatients and outpatients.
- Working knowledge of legislative acts to include, but not limited to: Mental Health Act, Long Term Care Homes Act, Retirement Homes Act, Child Youth and Family Services Act, Health Care Consent Act, Substitute Decisions.
- Demonstrated knowledge and skills in psychosocial assessment, conflict resolution, and creative problem-solving.
- Demonstrates capacity to work co-operatively and constructively with other team members and develop effective partnerships with community agencies.
- Demonstrated strong communication and interpersonal skills, with the ability to work collaboratively with patients/families, interprofessional team members, and other stakeholders.
- Demonstrated excellent organizational and coordination skills and the ability to prioritize multiple competing workload demands.
- Demonstrated flexibility and ability to work under pressure in a fast-paced environment.
- Demonstrated understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
