Customer Retention Associate

4 days ago


Halifax, Nova Scotia, Canada goeasy Ltd Part time

At goeasy Ltd., we pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

As a Customer Retention Specialist, you will maximize store revenues through management of customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.

We offer full comprehensive training programs to equip you with the tools needed for success. Our Benefits and Perks package goes beyond your base salary and includes:

  • Financial
  • Monthly incentive plans
  • RRSP and Employee Share Purchase Plan matching

In addition, we offer:

  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • easyl loans – employees have access to loans at lower interest rates
  • Tuition Assistance Program
  • Recognition opportunities for monthly, quarterly, and annual awards
  • Leadership development programs – over 70% internal promotion rate

Your responsibilities as a Customer Retention Specialist include:

  • Building superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
  • Demonstrating compassion and empathy for our customers by understanding their situations, needs, and offering solutions
  • Communicating the terms and conditions of our financial products and how we can help them achieve their goals
  • Supporting retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store
  • Delivering best-in-class service when supporting the delivery of our products to customers' homes
  • Managing accounts receivables by monitoring overdue accounts on a weekly basis

To succeed in this role, you should be an excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. You must also be compassionate and operate with integrity on every sale, caring deeply for our customers.

We believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where everyone feels seen and heard and where every employee can fulfill their potential.



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