National Team Lead
1 week ago
At Intact Financial Corporation, we are seeking a highly skilled National Team Lead - Broker Logistics Operations to join our team.
This role is responsible for leading a team of employees located in Quebec and working with team members in Ontario and West. As a National Team Lead - Broker Logistics Operations, you will drive positive change and motivate the team by demonstrating clear leadership abilities, attracting, developing, and retaining staff. You will provide guidance, support, and coaching to staff regarding day-to-day operations to ensure objectives are met and customer service is attained while continuously demonstrating and upholding our Leadership Success Factors.
This is a great opportunity to work on a team with a National mandate. You will be leading a team of employees located in Quebec and working with team members located in Ontario and West.
About the RoleWe are looking for a dynamic individual to join our Intact management team and drive positive change and motivate the team. You will be responsible for providing leadership to the team, focusing on setting goals and priorities, managing work intake, monitoring performance, and providing feedback to employees. You will also streamline and standardize processes to align broker contracts and code functions nationally, manage changes to contracts and codes through the lifecycle of the broker relationship, develop and implement operational policies and procedures within a defined governance framework along with associated change management, respond to and resolve operational issues/problems within defined service level agreement timeframe, and liaise with Legal and Business stakeholders as needed.
Salary: $120,000 - $180,000 per year, depending on experience.
Responsibilities
- Provides leadership to the team, focusing on setting goals and priorities, managing work intake, monitoring performance, and providing feedback to employees.
- Streamline and standardize processes to align broker contracts and code functions nationally.
- Manage changes to contracts and codes through the lifecycle of the broker relationship.
- Develop and implement operational policies and procedures within a defined governance framework along with associated change management.
- Respond to and resolve operational issues/problems within defined service level agreement timeframe.
- Liaise with Legal and Business stakeholders as needed.
- Liaise with Compliance and Risk Management teams as needed.
- Manage the ongoing operation of the Broker Contracts SharePoint site, and execute on its continuous improvement.
- Lead and oversee broker communication as it relates to new and changes to existing broker agreements and codes.
- Support the Broker Compensation and Reporting team through their financial cycles or as needed.
- Other ad hoc projects, as required.
We are looking for a candidate with experience in leading a team and driving change, experience with change management, an asset, experience with contracts in Claims Legal, Underwriting or Accounts Receivable, understanding of Intact business environment. Knowledge of Halcion and or Classique system, preferred. Team leadership skills and attention to detail, project management experience, solution-oriented & takes initiative, experience with management of a SharePoint site, an asset.
You must have authorization to work in Canada.
BenefitsWorking at Intact Financial Corporation means you will be empowered to be and do your best every day. As a permanent member of our team, you can expect:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunities employer and welcome applications from diverse candidates.
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