Executive Director of Customer Support Operations

4 days ago


Canada Oracle Full time
Job Description

As a key member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your focus will be on serving as an advocate for customer needs, ensuring high levels of satisfaction through effective direction of line managers and their staff.

About This Role

This position requires a strong leader who can drive departmental results for support operations. You will establish quality and productivity guidelines, overseeing the successful delivery of support services to meet or exceed customer expectations.

Responsibilities
  • Lead the development and implementation of strategies to improve customer satisfaction and reduce support-related issues.
  • Collaborate with cross-functional teams to ensure seamless support services and resolve complex customer concerns.
  • Mentor and coach line managers and staff to enhance their skills and performance.
  • Analyze and report on support metrics, identifying areas for improvement and implementing corrective actions.
Requirements

To succeed in this role, you must have:

  • A bachelor's degree in a relevant field (e.g., business administration, computer science).
  • Minimum 10 years of experience in customer support leadership roles, preferably in the technology industry.
  • Proven track record of driving customer satisfaction improvements and reducing support-related issues.
  • Excellent communication, coaching, and analytical skills.
What We Offer

Oracle offers a competitive salary range: $250,000 - $350,000 per year, depending on location and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



  • Canada, CA CPG Executive Search Inc. Full time

    Director of OperationsWindsor, OntarioThe Company:Our client is a leader in their category and expanding in the Consumer Goods sector. They are rapidly growing their customer base and market share across North America by executing a strong road map through innovation and new product commercialization.The Opportunity:Seeking a proven, hands-on, Director of...


  • canada CPG Executive Search Inc. Full time

    Director of OperationsWindsor, OntarioThe Company:Our client is a leader in their category and expanding in the Consumer Goods sector. They are rapidly growing their customer base and market share across North America by executing a strong road map through innovation and new product commercialization.The Opportunity:Seeking a proven, hands-on, Director of...


  • Canada CPG Executive Search Inc. Full time

    Director of Operations Windsor, Ontario The Company: Our client is a leader in their category and expanding in the Consumer Goods sector. They are rapidly growing their customer base and market share across North America by executing a strong road map through innovation and new product commercialization. The Opportunity: Seeking a proven, hands-on,...


  • Canada Kala Therapy Full time

    About Kala TherapyKala Therapy is a pioneering force in the health and wellness industry, specializing in cutting-edge solutions designed to elevate quality of life. With rapid expansion across Canada and the USA, our e-commerce platform, Kala.ca, is revolutionizing how individuals approach wellness.We're proud to collaborate with professional athletes,...


  • Canada Logic Executive Search & Workplace Solutions Full time €105,000 - €120,000

    The Ontario Disability Employment Network (ODEN) is a network-based, non-profit organization that is dedicated to advancing inclusive employment opportunities for individuals who have a disability across Ontario. ODEN serves as a trusted and influential provincial voice advocating for systemic changes to remove barriers and foster equity in the labour...


  • Canada CPG Executive Search Inc. Full time

    **Company Overview**CPI Executive Search Inc. is a leading recruitment agency specializing in the placement of senior-level professionals within the consumer packaged goods (CPG) sector.With a strong focus on innovation and growth, our client is rapidly expanding its customer base and market share across North America through strategic product development...

  • Operations Director

    5 days ago


    Canada Truenorth Executive Search, Inc. Full time

    Job OverviewTruenorth Executive Search, Inc. is seeking an exceptional Operations Director to lead our client's Mississauga facility. As a key member of the leadership team, you will be responsible for overseeing all operations and driving growth initiatives.Key Responsibilities:Develop and implement best practices in production planning and capacity...

  • Executive Director

    4 days ago


    canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSSCASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    4 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSSCASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    5 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSS CASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Director of Finance

    1 week ago


    Canada, CA Hopewell Support Services Full time

    Director of Finance About Hopewell Our Vision: A community where all people can reach their full potential in supportive and caring environments. Our Mission: Enrich the lives of individuals with a range of physical and developmental abilities to experience a full life. Core Values: Transparency | Innovation | Excellence | Person Centred |...


  • Canada CPG Executive Search Inc. Full time

    They are rapidly growing their customer base and market share across North America by executing a strong road map through innovation and new product commercialization. Seeking a proven, hands-on, Director of Operations, to lead their Production, Processes and People. Requires a proven leader who has led plant turnarounds, expansions, and continuous...

  • Executive Director

    5 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSSCASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    5 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSSCASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    3 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSS CASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    3 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSS CASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    4 days ago


    Canada Ahria Consulting Full time

    Ahria Consulting is delighted to partner with the Canadian Association for Spiritual Care/Association canadienne de soins spirituels (CASC/ACSS) in its search for a new Executive Director. About CASC/ACSS CASC/ACSS is a vibrant, volunteer-led organization, committed to advancing spiritual care and psychospiritual therapy across Canada. With a strong...

  • Executive Director

    1 week ago


    Canada, CA ivy Group Inc Full time

    The Organization Our client, a registered charity, trains and matches corporate leaders and volunteers for board positions within local non-profit organizations. Originally established to service the non-profit ecosystem in Toronto, the organization has since expanded to include major cities across Canada and will soon be launching programs into targeted...


  • Canada Ore Group Full time

    About Ore GroupOre Group is a dynamic natural resource organization with multiple TSXV-listed companies. Our mission is to drive growth, efficiency, and industry leadership through innovative exploration and development projects.Job SummaryWe are seeking a seasoned Senior Executive Director of Mining Operations to lead one of our specialized mining-focused...


  • Canada Brunel Full time

    Job DescriptionBrunel is seeking an experienced Director of Customer Service Operations to join our team. As a key member of our organization, you will be responsible for managing our service center and ensuring seamless order-to-delivery processes.ResponsibilitiesManage the end-to-end process of product requests by ensuring timely delivery and resolving...