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Technical Services Specialist

1 week ago

Mirabel QC, Canada Plus Ti Full time

Job Summary:

Plus Ti is looking for a Technical Services Specialist to provide expert-level technical support for our software applications. The ideal candidate will have a strong background in computer science/engineering and excellent communication skills.

Main Responsibilities:

  • Provide technical assistance to users via phone, email, or chat
  • Analyze complex technical issues and develop effective solutions
  • Collaborate with developers to identify and resolve defects
  • Document knowledge base articles and share expertise with colleagues

Qualifications:

  • Bachelor's Degree in Computer Science/Engineering or equivalent
  • Minimum 3 years of experience in technical support
  • Bilingual Spanish - English
  • Proficiency in programming languages and databases
  • Strong customer service skills

We Provide:

  • Flexible work arrangements
  • Ongoing training and development opportunities
  • Competitive compensation package
  • Opportunities for career growth and advancement