Assistant Retail Operations Manager

4 days ago


Newmarket, Ontario, Canada SALLY BEAUTY CORPORATE Full time

At Sally Beauty Corporate, we are seeking a skilled and motivated Assistant Retail Operations Manager to join our team. As an integral part of our retail operations, you will play a critical role in ensuring the smooth operation of our stores, driving sales growth, and delivering exceptional customer experiences.

About the Role

This is a key leadership position that requires a strong ability to lead, develop, and motivate a team of retail associates to meet business objectives. The successful candidate will have a proven track record of managing store operations, analyzing sales trends, and implementing strategies to drive revenue growth.

Key Responsibilities
  1. Brand Execution: Supervise and support the direction planning of daily goals and activities for associates to deliver exceptional client experiences, maximize sales, and drive customer loyalty in assigned stores. Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, dress code, etc.
  2. Operations Excellence: Ensure execution of all company processes through training, management, analysis, and continuous improvement. Utilize digital strategies, such as Omni-channel fulfillment (SFS/SDD/BOPIS), to support business objectives.
  3. Safety and Loss Prevention: Ensure the store environment is safe at all times for associates and customers. Enforce policies and procedures to protect company assets, prevent shrink, and maintain compliance with HAZMAT training and execution.
Requirements
  1. A High School Diploma or equivalent
  2. Must be 18 years of age or older
  3. Minimum 3+ years of retail sales/customer service experience preferred
  4. At least 1+ year(s) prior management experience preferred
  5. Ability to lead or support a team of associates to meet business objectives
  6. Effective communication skills to interact with team and management
  7. Availability to meet scheduling needs of the business
  8. Cosmetology license desirable but not required
Competencies
  1. Passionate Learner
  2. Desire to grow and learn
  3. Flexible Agile Adapter
  4. Talent Builder
  5. Effective Communicator
  6. Team Builder
  7. Customer Focused Partner
  8. Results Driver
  9. Strategic Thinker
  10. Big Picture Thinker
  11. Problem Solver Decision Maker
Working Conditions/Physical Requirements
  1. The position requires some physical exertion, including long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities;
  2. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting and training rooms, retail stores, and commercial vehicles.

Estimated salary: $60,000 - $80,000 per annum.



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