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Operations Specialist

2 months ago

Vaughan, Ontario, Canada Sephora USA, Inc Full time
Job Summary

Sephora USA, Inc is seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will work in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

Key Responsibilities
  • Provide exceptional customer service to clients as needed during store business hours.
  • Assist in training other team members on Point-Of-Sale (POS) and MPOS systems.
Store Presentation and Maintenance
  • Assist in maintaining high standards of cleanliness and organization within the cashier zone.
  • Be aware of and assist in maintaining Sephora's merchandising concepts.
  • Participate in programs to reduce shortage/loss.
Merchandising and Operations
  • Perform shipment receipt and processing in a timely manner.
  • Organize and maintain stockroom per company standards.
  • Process transfers, damages, and testers per company standards.
  • Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
  • Ensure safety and tidiness standards are respected and maintained at all times.
  • Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s), or Store Manager.
  • Ensure compliance with sampling policies and procedures.
  • Participate in inventory control.
  • Designated team members will be cross-trained in cashier functions.
Requirements
  • 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
  • Possess good computer, arithmetic, and organizational skills.
  • Ability to multi-task, while being attentive to the needs of clients and the business.
  • Effective time management, problem-solving, and communication skills.
  • A High School graduate or equivalent.
  • Flexible availability including evenings, weekends, and holidays is required.
Physical Requirements
  • Work in a fragrance-filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.