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Retail Store Operations Manager

2 weeks ago

Kitchener, Ontario, Canada Nike Full time

Job Summary

The Assistant Store Manager plays a critical role in driving sales growth, improving customer satisfaction, and developing a high-performing team.

About You

We're looking for someone who shares our passion for sport and customer service, and has:

  • Four years of customer-facing retail or hospitality experience
  • Three years of leadership experience
  • Demonstrated ability to recruit, build and lead high-performing teams
  • Proficient in Microsoft Office and retail business systems

Key Responsibilities

Your key responsibilities will include:

  • Leading and managing a team of retail staff to achieve sales targets and provide excellent customer service
  • Developing and implementing strategies to improve store operations and customer experience
  • Mentoring and coaching team members to enhance their skills and knowledge

Benefits and Perks

Nike offers a range of benefits and perks, including:

  • Health, Wellness and Dental Benefits Insurance
  • Tuition Reimbursement program, Employee Assistance program, Retirement Savings Plan Match
  • Accrued Paid Time Off and Holiday Pay
  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)

Our Culture

Nike is a dynamic and inclusive company that values diversity, equity, and inclusion. We believe that everyone deserves equal opportunities, regardless of their background or identity.