Business Operations Manager

1 month ago

Montreal, Quebec, Canada Intelcom Full time
Job Summary

The Manager of Operations Business Analysis will play a pivotal role in managing a team of Business Analysts responsible for bridging the gap between the operations and technology teams at Intelcom.

Key Responsibilities
  • Act as the primary liaison and decision maker between the operations and technology teams to enhance operational efficiency and customer satisfaction
  • Lead and manage a team of business analysts ensuring effective communication and collaboration
  • Monitor project progress, manage risks, and ensure timely delivery of project milestones
  • Oversee the analysis, solutioning, documentation, implementation and improvement of technology platforms used in daily operations, including but not limited to:Transportation management systems for middle mile and last mile operations. Mobile applications such as the Driver App, the Station mobile appRoute Optimization software and methodologies (for last mile and middle mile routes)Sorting and automation equipment and software as well as sorting logic and methodologies (manual and automated)
  • Collaborate with stakeholders to identify and address operational requirements and challenges
  • Prioritize operational projects based on needs and business strategic goals
  • Manage and mentor a team of business analysts, providing guidance, training, and performance feedback
  • Foster a collaborative and high-performance culture within the team
  • Develop and maintain documentation related to operational technology systems and processes
  • Stay updated on industry trends and emerging technologies to keep the company at the forefront of innovation and operational efficiency
  • Facilitate regular meetings and communications between operations and technology teams to foster collaboration and address issues promptly
  • Manage budgets and resources related to technology projects and operations, ensuring efficient use of resources and timely project completion
Qualifications
  • Education: Bachelor's degree in Business Administration, Information Technology, Operations Management, or a related field. Master's degree preferred
  • Experience: Proven track record (10+ years) in successfully leading complex operational technology projects or a similar role within the transportation or logistics industry within logistics
  • Leadership: Demonstrated ability to inspire and motivate teams, with strong interpersonal and communication skills and a strong focus on team development and performance management
  • Industry Knowledge: Strong understanding of transportation and logistics operations, including transportation management systems (TMS) and regulatory compliance, including but not limited to:Knowledge of middle mile transportation operations as well as hub to spoke, hub to delivery station, Transit station to delivery station topologiesKnowledge of last mile transportation operations and managing parcel delivery attempts and exceptionsUnderstand system integration and diagrams as an enabler for understanding how technology supports operations
  • Communication skills: Proficient verbal written and non-verbal communication to enable the communication of clear, articulate ideas, ask relevant questions, and actively listen to gather valuable insights and ensure a complete understanding of the stakeholders' perspectives
  • Critical Thinking and Decision-Making skills: Ability to make decisions, sometimes on the fly while weighing considerable risk
  • Negotiation skills: to successfully deal with conflicting interests, expectations, and requirements from various stakeholders
  • Strategic Thinking: Ability to envision the big picture while managing intricate details, leveraging data-driven insights to inform decision-making
  • Change Management Expertise: Deep understanding of change management principles and methodologies, with a history of driving cultural and organizational change
  • Analytical Skills: Strong analytical and problem-solving capabilities, adept at interpreting data and trends to drive actionable insights and outcomes
  • Business Analysis Skills: Ability to listen to stakeholder requests, understand gaps, envision improvements and present clear concise requirements

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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