Guest Service Supervisor

3 weeks ago


Chetwynd, Canada Days Inn Chetwynd Full time

Job Title: Guest Service Supervisor

Job Summary: We are seeking a Guest Service Supervisor to join our team at Days Inn Chetwynd. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure seamless service delivery.
  • Establish work schedules and procedures to maintain a high level of customer satisfaction.
  • Assist guests with special needs and provide personalized service to ensure their stay is enjoyable.
  • Co-ordinate, assign and review work to ensure that tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures and company policies to maintain a high level of service quality.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.

Requirements:

  • 1 year to less than 2 years of experience in a customer service or hospitality role.
  • Permanent employment with 30 to 40 hours per week.
  • Fluency in English.


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